Located on Zamakola Kalea in the Ibaiondo district of Bilbao, this pharmacy has become a trusted and integral part of the neighbourhood since it opened its doors in July 2011. Founded by Lorena Montañés, the establishment was created with a clear vision: to provide personalised, trustworthy care rooted in professionalism and compassion. Over a decade later, that commitment remains unchanged. Joined by Ibai, whose energy and dedication bring new life to the project, the small yet highly capable team continues to serve with a strong sense of community and purpose.

Personal attention is the hallmark of this pharmacy. Lorena and Ibai place great value on listening carefully to their clients and responding with tailored advice and solutions. They have undergone extensive training and continuously update their knowledge to offer a wide range of health services that go far beyond the traditional dispensing of medication. Whether assisting with pharmaceutical care or offering insight into wellness practices, they approach each interaction with empathy and professionalism.

Among the services available is the SPD, or personalised dosing system, designed to simplify medication routines for those on complex regimens. This system helps patients adhere to their treatments by providing clearly organised blister packs sorted by day and dosage. It’s an invaluable tool for reducing medication errors and improving health outcomes.

The pharmacy also provides blood pressure monitoring, glucose control, and cholesterol checks, helping individuals track key indicators of their cardiovascular and metabolic health. For those curious about their blood type, an RH blood group test is available on site, providing fast results without the need for an appointment.

Dermocosmetic care is a central focus, supported by a specialised dermoanalysis service. This in-depth consultation includes a skin evaluation and personalised product recommendations based on each client’s specific needs. Alongside this, the team offers guidance on dermoesthetics, aromatherapy, and hair health, using high-quality products and sound scientific advice.

Phytotherapy and dietetics are also part of the pharmacy’s offering, helping customers manage their wellbeing through plant-based remedies and nutritional strategies. Support for oral and eye health, as well as baby care and tailored gift baskets for newborns, further reflects the broad scope of the pharmacy’s services.

Through every service provided, the emphasis remains on individual care, transparency, and promoting long-term wellness. The warm, accessible environment created by Lorena and Ibai ensures that each person who walks through the door is treated with respect, kindness, and a genuine desire to help. Their dedication has made the pharmacy more than just a place of care—it is a valued part of the community’s daily life.